"I was really impressed by your facilities. The team building experience was fantastic and all the other elements just made it a better experience. One can tell by the effort that you put into satisfying your clients that you are serious about your business and serious about the needs of your clients.
The fact that your Muslim clients do not have to make special arrangements for their food is a big plus. We hired the utensils and crockery which ended up being unnecessary. Believe me when I say that it is always a strain when you have to constantly watch out for people who not understand the concept of halaal and prevent them from contaminating the halaal food. The fact that you have taken the time to understand the needs of your Muslim clients is impressive and is a reason why I will recommend your facility to everyone that I have dealings with.
I liked the fact that we had salaah (prayer) facilities to fulfill our daily obligations and the facilities were adequate. You asked me to tell you what improvements were required and I can honestly say that you need to do nothing to improve an already excellent facility. The fact that you have converted your kitchens to halaal kitchens is fantastic. I completely understand why you cannot obtain the halaal certification, having the bar on the premises, but I appreciate all the effort that you have gone through to ensure that the experience of a Muslim client is on par with that of every other client that you welcome to your facility.
If I can give you any advise it would be to advertise the fact that you provide these facilities for Muslim clients and that your kitchens are halaal. Put the information on your website. Putting the information on your web page just makes it easier for potential clients to be informed about the lengths you go to, to accommodate your Muslim clients. That was a BIG PLUS for me.
You are most welcome to place my name and number on your site for a reference if it will assist you.
Kind regards and all the best."
Legal Risk and Compliance
Old Mutual Service Technology and Administration (OMSTA)
"The Waterval Resort is a beautiful, organised resort. The staff are efficient, friendly and go out of their way to assist in any way they can. The accommodation is relaxing and enjoyable. Being a Muslim, I appreciate the respect and facilities that have been included at the resort to accommodate us."